The aim of this course is:
- To assist the participants to develop strategies for managing their stress before, during and after difficult telephone calls.
- To develop the skills of the participants in managing different types of difficult calls.
- To extend the skills of the participants in responding in the most helpful way to all callers.
Date: Tuesday 27 June 2017
Time: 9.30 am – 1:00pm (morning tea provided)
Venue: CHFV Level 1, 128 Exhibition St, Melbourne 3000
Presenter: David Cherry
Cost: $253 inc GST for members - $275 inc GST for non-members
To register please email Holly.Mullaney@chfv.org.au